Pre/De-Escalation ~ Interactions with Individuals in Distress ~ Mental Health Awareness ~ Interactions with Individuals Experiencing Homelessness ~ Customer Service Over the Counter, On the Phone & Through Email ~ Critical Incident Debriefs & Pre-Briefs ~ Team Building & Strenghtening ~ Organizational Strategic Planning ~ Active Shooter Incidents: Violence in the Workplace from Words to Weapons ~ Managerial & Leadership Coaching ~ Professional Standards of Conduct Training
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Pre/De-Escalation ~ Interactions with Individuals in Distress ~ Mental Health Awareness ~ Interactions with Individuals Experiencing Homelessness ~ Customer Service Over the Counter, On the Phone & Through Email ~ Critical Incident Debriefs & Pre-Briefs ~ Team Building & Strenghtening ~ Organizational Strategic Planning ~ Active Shooter Incidents: Violence in the Workplace from Words to Weapons ~ Managerial & Leadership Coaching ~ Professional Standards of Conduct Training 〰️ 〰️
Trainings & Workshops
Situational Awareness
Conflict Navigation
De-escalation
Safety (physical & emotional)
Customer Service (in person, on the phone, email)
Mental Health
Homelessness
Self-Care & Team-Care
Strategic Planning
Team Building & Strengthening
Executive Searches
Organizational Transitions
Professional Conduct Standardization
Human Resource Communication
Staff Retreats
Organizational Consulting
Leadership & Executive Coaching
Management Strategies to Increase Empowerment & Accountability
Managing Supervisors
Reviews, Discipline, and Probationary Processes
Organizational Consistency
Services available as trainings, consulting engagements, or ongoing support