TRAINING SESSIONS

CONFLICT RESOLUTION

FACILITATION

ADVISING

TEAM STRENGTHENING

Workplace training sessions

BTG designs and delivers trainings seminars that will:

• Introduce new language, tools, and perspectives

• Identify and explore areas where conflict may emerge

• Develop customized models of communication that promote empowerment, respect and integrity

• Help to establish and maintain appropriate boundaries

• Improve internal and external communication process

• Empower participants' voices

  
  

  SESSION TOPICS INCLUDE:

Improving Interactions with Individuals Experiencing
Symptoms from a Mental Health Issue

BTG designs, develops, and delivers custom training sessions that teach strategies for improving interactions with individuals who are in distress and/or are experiencing the symptoms of a mental health and/or situational crisis, including:  untreated symptoms of an underlying mental health disorder; behaviors impacted by substance usage; and escalated responses to internal or external stressors. These sessions prioritize safety, focusing on: preparing for interactions; recognizing when to and not to engage a person; utilizing best practices when approaching individuals; words, phrases, and tones to avoid; engaging safely; preventing escalation and deescalating when necessary; setting and maintaining professional  boundaries; disengaging; and processing critical incidents. 

Improving Customer Service: in person, on the phone, via email

BTG designs, develops, and delivers custom training sessions that teach strategies for improving interactions with distressed individuals when communicating with customers in the field, in the office, on the phone, and via email.  BTG provides strategic tips for preparing for interactions, maintaining professional tones and boundaries during interactions, and processing  frustrations and/or concerns  following interactions. 

Understanding Signs & Symptoms of Mental Health Conditions

BTG designs, develops, and delivers training sessions that specifically address systemic and individual components of mental illness. Sessions explore the complex history and current condition of the mental health system, the various barriers to an individual receiving appropriate care, as well as how the emergency crisis system can and cannot meet the imminent needs of an individual experiencing a mental health emergency. The sessions also discuss the relationship between hallucinations and delusions and examined typical signs and symptoms of psychosis, mania, depression, hoarding tendencies, and personality disorders.

Understanding the Systemic & Individual Factors
Impacting Housing Insecurity/Homelessness

BTG designs, develops, and delivers training sessions that specifically address systemic and individual components of housing insecurity, including homelessness. Sessions explore the complex history and current condition of factors contributing to homelessness and systems in place to address homelessness by studying the issue from a systemic perspective and from a personal perspective.

Self-Care/Team-Care/Team Strengthening/Managing the Impacts of Secondary Trauma

BTG designs, develops, and delivers custom training sessions that focus on strengthening team dynamics through teaching strategies for improving self-care and team-care while managing the impacts of secondary trauma. The strength-based curriculum prioritize the health and safety of the team and the individuals while exploring ways to avoid feelings of “burn out” and “compassion fatigue”.

Exploring Microaggressions & Implicit/Unconscious Bias

BTG designs, develops, and delivers custom training sessions that focus on diversity, equity, and inclusion by exploring ways that micro-aggressions and implicit/unconscious bias influence perception and communication and how power differentials are impacted. 

conflict REsolution Strategies

BTG will lead process for your team that will address:

• improving supervisor & employee
  dynamics and processes

• Leading debrief and
  “pre-brief” processes

• one to one and group mediation

• Burnout Prevention

• Managing impacts of
  secondary trauma

• Repairing Group Dynamics

• Consensus Building

• Improving
  Internal Communication

BTG will:

• Research past and examine current situations

• Explore issues from various perspectives

• Establish and maintain space to engage

• Lead the defining of goals and the naming of barriers

• Work to establish steps on the path to resolution

• Facilitate focused dialog

• Follow up on progress of plan and continue to meet as needed

Facilitation

• Public and Private
  Meetings and Processes

• Group Retreats

• Event Planning

• Executive Searches &
  Recruiting

• Strategic Planning

• Situational Debriefs

•  

BTG will:

• Prioritize developing &
  maintaining safe environmentS

• Inspire participation

• Nurture learning

• Maintain focus

• Achieve Results

Advising

• Executive Coaching

• Written/Verbal Messaging

• Media Relations

• Life Coaching for
  Individuals/Couples

• Organizational Audits

BTG will:

• Bridge gaps in communication

• Shift dynamics in partnerships and small groups

• Improve your skills, confidence, and outcomes

• Craft effective language and messaging strategies for
  internal, external, and media communications

team strengthening

BTG will create space that inspires participation, nurtures learning, and maintains a focus on your objectives. Our experience in guiding varied and diverse groups towards identifying, pursuing, and achieving goals will be a valuable asset to your team.  

Our thoughtful, straightforward, and flexible style make participating safe and enjoyable. We work from a position that celebrates diversity, equity, and inclusion.

HEAR FROM OUR PAST CLIENTS

Project/Process

We will develop and facilitate your retreats, meetings, processes, and projects that your group lacks the capacity and/or skill set to manage independently. Combining active listening skills, a flexible nature,  and an aptitude to quickly adjust to situations as they emerge, we will ensure that focus is maintained and goals are achieved.

PROFESSIONAL WELLNESS

We bring valuable experience improving group dynamics to strengthen your team’s communication skills. WE can mediate conflicts, address symptoms of unmanaged exposure to secondary and vicarious trauma, and implement holistic wellness strategies to help impede feelings of burnout.

STRATEGIC PLANNING

We will guide your group through the complex process of describing your next big ideas and assist your team in charting a course to meet goals. Our processes inspire engagement, inclusions, participation, and curiosity.

BREAKTHROUGH WORK RE-DESIGN

This four-day process will navigate your group to systemic change, improving your work systems and outcomes. BREAKTHROUGH is a methodology that has been used to make huge changes in small gropus and large corporations in need of drastic re-thinking and re-imagining. We will lead your team through identifying the crucial steps that must be taken to advance your imminent and long term needs.