WHO WE SERVE

Supporting staff who encounter people in distress

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BTG has particular experience supporting field and public-facing staff who encounter people in distress as part of otherwise operational roles, as well as teams whose work directly serves people experiencing homelessness, mental health distress, and other complex needs.

For some teams, these encounters are occasional but consequential; for others, they are central to the work. Our approach adapts accordingly, with attention to role, safety, communication, boundaries, support, and organizational context.

We work across many settings

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Brad Taylor Group has partnered with organizations in local and regional government; transportation; utilities; health and human services; public works, facilities, and operations; education; nonprofit and community service; and leadership and supervisory environments.

We begin with the organization in front of us.

“He really has taken the time to learn what we do and is approaching us with realistic ideas.”

— Session Participant

      Read more Client Perspectives ⟶

Organizations come to us for many reasons

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The work may involve strengthening communication, preparing leaders and teams for challenging situations, supporting safety and team cohesion, or helping learning remain useful over time. Our work is shaped by the organization, the people involved, and what they are working toward.

Organizations we’ve worked with

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    • Blanchet House

    • Rose Haven

    • Street Roots

    • Central City Concern

    • Cascade AIDS Project

    • Home Forward

    • Human Solutions

    • J.O.I.N.

    • Trinity Episcopal Cathedral

    • First Unitarian Church of Portland

    • The Grotto

    • William Temple House

    • DePave

    • Portland Parks and Recreation

    • Independent Police Review

    • Joint Office of Homeless Services

    • TriMet

    • Portland Streetcar

    • Commissioner’s Office Staff
      Hearings Office

    • Citizen Review Committee

    • Office of Equity and Human Rights

    • Bureau of Planning and Sustainability

    • Office of Management and Finance

    • Mayor of Portland’s Security Team

    • Water Bureau

    • 311 Information & Referral

    • Parking Enforcement & Operations

    • Bureau of Environmental Services

    • Bureau of Transportation

    • Office of Community & Civic Life

    • Auditor’s Office

    • Police Accountability / Community Engagement / Policing

    • Human Resources

    • Utility Billing

    • Parks

    • Library Staff

    • Library Staff

    • Medical Examiner’s Office

    • Multnomah County Drainage District

    • Clean Water Services

    • Facilities

    • Parks

    • Fleet

    • Department of Motor Vehicles

    • Public Safety Team

    • Security Team

    • Facilities

    • Cherriots Transportation

    • Human Resources

    • Parks

    • Facilities

    • Water Services

    • Armed Security Team

    • Waste Prevention & Disposal

    • Public Library

    • Municipal Court

    • Police Department Records

    • Parks and Recreation

    • Salt-n-Straw

    • Pacificorp

    • Downtown Clean & Safe

    • Consign Couture

    • Artifact

    • MagMutual Insurance

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